no third solution

Blogging about liberty, anarchy, economics and politics

Dear Park City Mountain Resort:

December 3rd, 2008

I want to plan arrival for 2/15 or 2/16 and departure on 2/19 or 2/20. Every time I try to price out a trip to PC, I get the following error, despite the fact that I did choose a lodging option.

I am sorry but we could not price out your custom trip quote because of the following errors:

  • You are missing the following required products: Lodging.

The website indicates that “If your lodging does not price out it is generally because you have not met the minimum nights required for that particular property during the selected time period” but I can find no rules regarding minimum stays, anywhere on the site. I’m surprised if a 4- or 5-night stay does not meet these minimum requirements, even for a holiday week.

Could you help me out with this?

Also, I’m there is a fine team of programmers and developers working behind the scenes to make sure the website functions properly and is user-friendly, but I think this error message could be handled better.

1. There should be a reference to minimum stay or other requirements (e.g., 3 nights for holiday weekends, etc.) for general lodging inquiries.

2. If invalid/insufficient stay is selected:

a. An error message should appear immediately, informing the user of the requirements.

i. The error message should be unambiguous
ii. The error message hould not be a vague reference to an advisement (equally vague) found elsewhere on the site.
iii. The error message should not appear after the user has selected all of his/her options (lift tickets, lodging, transport, etc.) and created a profile.

b. User should have the option to select new dates without starting over.

I have no idea whether you can pass this on to the people who develop the site, but I figured it couldn’t hurt to offer the suggestion. I might be the only person willing to point it out, but I’m sure I’m not the only person to encounter this problem with your booking engine.

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no third solution

Blogging about liberty, anarchy, economics and politics